Legal

General Business Conditions of Knauf Insulation spol. s
r.o.

I. General Provisions/General Section

1. The General Business Conditions of Knauf Insulation spol. s
r.o. (hereinafter the Seller) shall apply to all deliveries by the
Seller to both natural and legal persons with whom a purchase
contract has been concluded. 2. The Seller retains the right to specify extraordinary
conditions of sale in case non-standard goods have been
ordered. 3. When the Buyer has entered into a business relationship
with the Seller, he or she shall thereby accept the General
Business Conditions of Knauf Insulation spol. s r.o.

II. Offers and Prices

1. No offers by the Seller are binding, unless specified
otherwise.
2. The Buyer undertakes to place orders for goods in writing either
by fax or via email. Written orders shall contain the
following: 

• Buyer’s registered and tax numbers
• Buyer order number
• Date and place of delivery
• Contact responsible for accepting goods
• Specification of material ordered: thickness, dimensions,
  amount, and pricelist material number
• Stamp and signature of person to have placed order (orders by
  fax only)

 3. Prices shall be specified according to the current
pricelist and the business conditions in force on the date of
placing an order or based on a written offer by the Seller. 4. Orders placed by the Buyer may be modified by 2 pm on the
date prior to delivery date (the Seller retains the right to adjust
the delivery date due to order modifications). 5. Samples from the Seller shall only be intended to provide
information about products offered, the technical specifications of
products etc. 6. The minimum amount ordered shall be one truckload – i.e. 24
MPS

III. Delivery

1. Unless specified otherwise, the place of delivery shall be
the address of the customer to have placed the order. 2. The Seller shall acknowledge the delivery date by fax by
sending a written confirmation to the Buyer’s branch office to have
placed the order. The Buyer shall contact the Seller’s customer
service in case no written confirmation has been received. 3. The Buyer shall arrange for unloading a truck at its own
expense within one hour of the arrival of the conveyance. 4. The Seller shall deliver the goods according to the bill of
delivery, which shall be signed by the person designated as
authorized to accept the goods in the Buyer’s order. In case the
authorized person is not present in the place of delivery, the
Buyer shall send written information about the new person
authorized to accept the goods to the Seller’s customer
service. 5. By signing the bill of delivery the Buyer shall confirm the
correctness of the bill. The Buyer shall specify all discrepancies
and objections to the delivery of the goods in the bill of delivery
upon acceptance of the goods. 6. Pallets delivered together with the material shall not be
transported back to the Seller.

IV. Terms of Payment

1. Unless specified otherwise, the Seller shall always demand
that payment be effected in advance. 2. The date of invoice payment shall be the date of crediting
the amount to our company’s bank account. 3. An invoice shall have been paid providing the whole invoice
amount has been paid, as opposed to part of the invoice. 4. Every receipt of tax deductible expenditure issued by the
Seller shall comply with legal requirements and contain the
following information: 

• Receipt number
• Date of taxable supplies (= date of loading goods)
• Seller and Buyer registered and tax numbers and trade
  names
• Taxable items
• Listed prices and additional discount
• VAT rate and amount
• Date of issue
• Due date (as of the date of taxable supplies according to the
  term of payment)
• Term of payment

 5. In case the Buyer is in default of discharging any
obligation to the Seller, the Buyer shall pay the Seller default
interest amounting to 0.05% for every day of default. 6. The Seller also retains the right to suspend all deliveries
to the Buyer in case the Buyer is in default of discharging its
obligations to the Seller. 7. The Seller is entitled to set off mutual obligations and
claims upon the Buyer’s written approval. 8. Filing a complaint about the goods received shall not
authorize the Buyer to defer payment for the delivery of goods
invoiced. Deferred payment shall be considered as Buyer’s
default.

V. Complaints and Defects

1. Quantity complaints: 

• The Buyer shall specify delivery discrepancies in the bill of
  delivery and attach the name and signature of the person accepting
  the goods and the name of the driver immediately after accepting
  the goods.
• The Buyer shall inform the Seller’s customer service of
  delivery discrepancies without delay. A bill of delivery with the
  specified discrepancies shall be sent to the Seller by fax.
• The Seller shall not accept discrepancies not specified in the
  bill of delivery and signed by the responsible persons.
• The Buyer shall notify the Seller of latent defects (such as
  the number of square meters in a package) not apparent upon
  acceptance within 3 days of unpacking the goods. As a rule, a
  package label shall be submitted when filing a complaint.

 2. Quality complaints: 

• The Seller shall consider all quality complaints.
• The Buyer shall report a defect in the goods immediately after
  discovering the defect.
• The Buyer shall grant the Seller access to defective
  goods.
• The Buyer shall not be entitled to file a complaint about
  incorrectly stored goods or goods damaged due to incompetent
  handling.
• The Buyer shall always make a report of a defective product
  with the Seller and submit a label of the damaged goods, the bill
  of delivery and the invoice issued by the Seller (when filing a
  complaint, the whole package (MPS) as opposed to unpacked articles
  shall be submitted in the event of unassembled goods.)
• All products of the Seller are exclusively certified for sale
  in the Czech Republic. Therefore, the Seller shall not assume any
  responsibility for goods sold by the Buyer to a third party outside
  the Czech Republic.

VI. Other Final Provisions

1. The goods shall be the property of Knauf Insulation spol. s
r.o. until payment of the full price by the Buyer.
2. The Seller shall be entitled to cancel the purchase contract in
case the Buyer is in default of payment to Knauf Insulation spol. s
r.o.
3. The parties have agreed to attempt to resolve possible disputes
amicably. In case negotiations fail to reach an agreement, the
disputes shall be resolved in accordance with the Commercial Code
of the Czech Republic.